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How We Really Feel About Social Networks

We’re hopelessly addicted to social media, but that doesn’t mean we have to like it.

According to a new study from the American Customer Satisfaction Index, social media ranks third to last in customer satisfaction among surveyed industries, falling one notch below the notoriously reviled airline industry. Other industries that have higher satisfaction ratings than social media? Hospitals, banks, the U.S. Postal Service, gas stations, and municipal utilities.


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